Fairpoint: Worst Phone Company Ever!
Last year, Verizon sold it's land lines in New Hampshire to Fairpoint Communications. the turnover was delayed and delayed until about January of this year. One ice storm later, Fairpoint was so backlogged with repair requests that they were struggling to fulfill customer expectations. Their solution? Take two weeks off to regroup.
This was enough to make me consider dumping them, but now this shows up on my bill:
"Starting mid-March, monthly billing statements were issued on regular cycles so your statement was sent to you on your regularly scheduled date. However, due to our recent system changes, prior to March, you may have received your monthly invoice later than your regularly schedule (sic) date. For this reason, if your payment for the invoice that we delivered to you late was not processed by the time your next billing statement was sent to you, your new invoice may (might, goddammmit!) reflect (state!) a past due amount. Remember, (ok...) you will always have 30 days to pay your bill from the date indicated on the bill. The past Due status on the indicator may (grrr!) not be accurate."
Seriously, WTF-ing F is the average person supposed to make of this?
Translation into 1960's Business English:
We have recently made a change to our billing cycle. Your bill might reflect a payment past due if your previous payment was not received before the current bill was issued. Please disregard, and we apologize for any inconvenience.
I'm moving my business to Comcast. I have no faith in their abilities either, but they're the only other game in town.